Frequently Asked Questions
We try to anticipate and provide answers for questions you may have about our products and services. If you need additional information, please send an email to customercare@adlsupply.com.
1. CAN YOU HELP ME FIGURE OUT WHAT BULB I NEED?
Yes! We'd love to help. We want to make your search easy, so if you are having any trouble finding the bulb you need, please call (800) 235 - 3489.
2. DO YOU OFFER DISCOUNT ON VOLUME SALES OR RESELLERS?
Yes, we offer discounts to resellers and on large purchases. All quote requests must be emailed to sales@adlsupply.com
3. CAN I USE A CREDIT CARD WITH PAYPAL?
Yes. You can use VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS.
4. HOW DO I KNOW IT'S SAFE TO SUBMIT MY CREDIT CARD NUMBER?
At ADL Supply, we take our customers' security seriously. Our website is highly secure, and all online payment methods are encrypted to safeguard your data.Plus, when you pay with trusted payment providers (PayPal or Stripe), you benefit from additional layers of fraud protection and secure transactions. Shop with confidence knowing your information is protected!
5. I DON'T LIKE USING PAYPAL.
We understand some customers prefer a different form of payment, you can send a check or EFT (Electronic Funds Transfer). Call our customer service team for more information at (800) 235 - 3489.
6. DO YOU SELL MY EMAIL ADDRESS TO OTHER COMPANIES?
No, ADLSupply.com maintains the strict confidentiality of the business or personal information in its possession. Accordingly, ADLSupply.com will not trade, rent or sale your business information, without the prior consent of you or company.
7. WILL YOU SUBSTITUTE ITEMS THAT ARE OUT OF STOCK?
At ADL Supply, we do not substitute out-of-stock items without your consent. In rare cases, if a product is unavailable, we may reach out to ask if you'd prefer an immediate shipment of a comparable item instead of waiting for your original selection. The choice is always yours!
8. HOW LONG WILL THE PRODUCTS TAKE TO ARRIVE?
Most items are shipped the same day via UPS, FedEx or USPS. We will notify you within 2 - 3 days if a purchased item is not in stock.
9. COULD I GET THE ITEMS SHIP NEXT DAY?
Yes, we would be glad to ship Express or Overnight. We will bill you with the difference in shipping charges via PayPal.
10. HOW CAN I TRACK MY ORDER?
After you purchase a product, you will receive an email with your tracking number and an URL where you can track your package.
11. DO YOU SHIP OUTSIDE OF THE USA?
Yes. We ship worldwide.
12. DO YOU DROP-SHIP?
Yes, we will blind drop-ship per customers request. Contact customer service (800) 235 - 3489 for instructions.
13. WHERE ARE YOU LOCATED?
We are located at 10441 NW 28th Street Suite A-102 Doral, Fl. 33172
14. HOW OFTEN DO YOU SEND EMAIL NEWSLETTERS?
We will send an email newsletter no more than once per month and it will be sent only to those who choose to receive it.